1.1 How can I check the shipping cost for my order?
You can add the items you want to your shopping cart, enter your country/state/city/postal code, and then view the shipping options and costs on the cart page. Before checkout, you can choose your preferred shipping speed/method/carrier.
You can also contact us and send us the item model, quantity, and shipping requirements. We will calculate the accurate shipping cost for you and inform you accordingly.
1.2 How are free shipping items delivered?
Items marked as "Free Shipping" on the product page mean you do not need to pay any shipping fees. This usually applies to buyers from any country (except for certain special countries or regions).
For free shipping items, buyers cannot choose the shipping method. We will select the shipping method based on the destination country.
Typically, we use standard surface shipping methods such as 4PX, EMS, or local postal services.
We may also use UPS, FedEx, DHL, Aramex, etc., depending on the specific order and country. The final choice is at our discretion. Regardless of the shipping method used, we will notify you upon dispatch and provide a tracking number and tracking website.
- Standard tracking website: https://www.17track.net/en
- UPS: https://www.ups.com/
- FedEx: https://www.fedex.com/
- DHL: https://www.dhl.com/
Please note: If you return an item (excluding quality issues or incorrect items), you will be charged for all shipping costs incurred, including delivery, return, and customs fees.
1.3 What if I want to specify a shipping method for a free shipping item?
If you want to specify a particular shipping method (e.g., UPS or DHL) for a free shipping item, please contact us before placing your order. You will need to pay additional shipping fees, and we will ship via your preferred method.
1.4 What if I buy multiple items, some with free shipping and some that require shipping fees?
You can place your order as usual. You only need to pay shipping fees for the non-free shipping items.
If you want to specify a shipping method or have other special requests, please contact us.
1.5 How long does it take to ship my order?
After receiving your order, we need some time to process it.
Orders received before 5:00 PM China time will be shipped within 3 days.
Orders received after 5:00 PM China time will be shipped within 4 days.
Orders placed during Chinese public holidays may be delayed by 1–2 days (due to courier holidays).
1.6 When will I receive my package?
Delivery time varies depending on the shipping method used:
- 4PX, Postal Services, EMS, etc.: about 15–25 days
- UPS: about 7–15 days
- FedEx: about 7–10 days
- DHL: about 5–9 days
These are estimated times. Actual delivery is subject to the carrier's schedule.
If your package tracking has not been updated for a long time, please contact us.
If you haven't received your package after a long period, please contact us.
If there are any other irregularities, please contact us.
Please note:
After we ship your package, it may take 2–3 days for tracking information to become available.
Based on our experience, packages shipped to South America and Central Asia typically take longer.
Shipping around public holidays may result in delays due to carrier workload.
If delays occur, we kindly ask for your patience and understanding. We share the same desire as our customers—we hope every package is delivered quickly and safely.
If you want a faster and more secure delivery, we strongly recommend choosing UPS, FedEx, or DHL.
1.7 What does it mean when tracking shows "Label Created" but the order hasn't shipped yet?
When we provide a tracking number, your package has already left our warehouse.
However, the tracking status may show "Label Created" or "Awaiting Package" because the package is still en route to the courier's sorting facility.
Due to China's vast geography, transit between cities can span over 1,000 km, so it takes time.
It may also be undergoing export customs clearance. Your package should be delivered soon.
If your tracking status doesn’t update for a long time, please contact us.
1.8 What if my package needs special delivery instructions or other requests?
If your shipment requires an invoice to be attached, special packaging, delayed dispatch, or other requests, please contact us.
We will do our best to accommodate your needs and provide the best service possible.
1.9 About receiving the package
Whether you sign for the package personally or through a representative, it is considered as acceptance of the package, the quantity, and the included items.
To protect your rights, we strongly recommend recording a video while opening the package and verifying it against the order and packing list.
1.10 I don’t live in China. Can I have my order shipped to a Chinese address?
Yes, you can. Just place your order and provide a Chinese recipient address.
For orders shipped within China, we do not charge any shipping fees. If your item shows a shipping fee, please contact us to have the fee waived.
